Claims Service
Rely on Denis O. Brown for expert, efficient, and careful claims handling.
Our Claim Services
Dedicated in House Claims Team
Denis O. Brown prioritises high-quality claims service. Our expanded team is led by a Claims Director – an experienced Chartered Loss Adjuster with over 30 years in the profession. We manage every claim from start to finish with clarity and control.
Claims Partnership
Our Claims Team leverages strong relationships with our insurer partners and specialist providers. We use these connections to ensure service standards are met and to optimise the settlement available under the terms of your policy.
Personalised Assistance
Our in-house team gets to know you and your policy, providing personalised support and understanding your unique situation to help you navigate the claims process with ease.
Quick Resolutions
We work directly with you, insurers, and claims service providers to proactively progress your claim. We push for the fastest possible settlement.
Clear Communication
We keep you updated throughout the lifespan of your claim. You will always know where you stand, without having to chase us.
Expert Advocacy
Our experienced handlers have the technical knowledge to provide appropriate advice and, if necessary, challenge insurer decisions to ensure you get what you are owed.
One-Stop Service
We do not outsource claims handling to third-party administrators. We keep it in-house to guarantee service quality. We also access solicitors directly when legal assistance, such as uninsured loss recovery, is required.
Here to help when it matters most
Claims Management
Property & Business Interruption
Serious or complex claims are classified as large losses and handled by specialist teams and insurer-appointed Loss Adjusters. Denis O. Brown offers a dedicated claims management service through our own Chartered Loss Adjuster. We provide site attendance, claim preparation, and negotiation throughout the entire process.
This service is free of charge for Denis O. Brown clients and available to others on a paid basis.
Liability Claims
When a liability claim arises or someone is injured at work, immediate action is critical. Denis O. Brown can arrange prompt on-site attendance by our in-house Risk Manager to assess the situation and provide instant advice. From the first response through to negotiation and settlement, our team works to protect your business and secure a fair outcome.
Report a Claim
New & Existing Claims
Please call our claims team on 01786 449966 – Option 5 or email
New Claims:
newclaims@denisobrown.co.uk
Existing Claims:
claims@denisobrown.co.uk
Out of hours claims
For any incident occurring outside normal office hours, refer to your policy for the relevant insurer’s 24-hour claims line and report the loss immediately.
Please then inform our claims team at the earliest opportunity so we can help progress your claim.