We have been delighted with the way our claims and enquiries have been dealt with, quickly and very professionally. It’s a pleasure to have you at our premises to do our annual reviews and we are happy in the knowledge that you will always do your best to get us the best and right insurance deals financially.

Bryan and his team have always supplied us with a first class service. Renewals are always prompt with competitive pricing. Any claims are dealt with quickly and efficiently with no drama. I honestly can't fault them.

As McKenzie Brothers we have now dealt with Lynne Owbridge of Denis O Brown for two years.We have been in farming and running a seed potato business for over three decades and have seen a few insurance companies come and go!We have been dealing with Lynne Owbridge since using Denis O Brown and have found her very professional and exceptionally good at coming back when we require quotes or insurance advice.

Our experience with Denis O Brown has been excellent. The team are friendly, efficient and always available for us when we need them. Claims have been dealt with quickly and you speak to real people not a call centre of strangers. We feel confident in our account executive, Lynne, who is friendly, informative and understands the ways of farming life.

Very approachable, responsive and knowledgeable staff in their areas of expertise. A refreshing experience dealing with a team dedicated to the agricultural sector.

Since moving to Denis O Brown in the spring of 2024, it was apparent that the business, and my account manager, had a strong understanding of agriculture. Their staff are highly responsive and readily available outside normal business hours. The small number of claims since moving have been handled quickly and efficiently, resulting in what I consider to be fair settlements. I would have no hesitation in recommending Denis O Brown to other agricultural businesses.

Rely on Denis O. Brown for expert, efficient, and careful claims handling.

Personalised Assistance

Our in-house team gets to know you and your policy, providing personalised support and understanding your unique situation to help you navigate the claims process with ease.

Quick Resolutions

We work directly with you, insurers, and claims service providers to proactively progress your claim. We push for the fastest possible settlement.

Clear Communication

We keep you updated throughout the lifespan of your claim. You will always know where you stand, without having to chase us.

Expert Advocacy

Our experienced handlers have the technical knowledge to provide appropriate advice and, if necessary, challenge insurer decisions to ensure you get what you are owed.

One-Stop Service

We do not outsource claims handling to third-party administrators. We keep it in-house to guarantee service quality. We also access solicitors directly when legal assistance, such as uninsured loss recovery, is required.

Report a Claim

New & Existing Claims

Please call our claims team on 01786 449966 – Option 5 or email

New Claims:
newclaims@denisobrown.co.uk

Existing Claims:
claims@denisobrown.co.uk

Out of hours claims

For any incident occurring outside normal office hours, refer to your policy for the relevant insurer’s 24-hour claims line and report the loss immediately.

Please then inform our claims team at the earliest opportunity so we can help progress your claim.

Denis O. Brown Claims Management

Property & Business Interruption

Serious or complex claims are classified as large losses and handled by specialist teams and insurer-appointed Loss Adjusters. Denis O. Brown offers a dedicated claims management service through our own Chartered Loss Adjuster. We provide site attendance, claim preparation, and negotiation throughout the entire process. This service is free of charge for Denis O. Brown clients and available to others on a paid basis.

Liability Claims

When a liability claim arises or someone is injured at work, immediate action is critical. Denis O. Brown can arrange prompt on-site attendance by our in-house Risk Manager to assess the situation and provide instant advice. From the first response through to negotiation and settlement, our team works to protect your business and secure a fair outcome.

Here to help when it matters most.

Our Claim Services

Dedicated in House Claims Team

Denis O. Brown prioritises high-quality claims service. Our expanded team is led by a Claims Director-an experienced Chartered Loss Adjuster with over 30 years in the profession. We manage every claim from start to finish with clarity and control.

Claims Partnership

Our claims team leverages strong relationships with our insurer partners and specialist providers. We use these connections to ensure service standards are met and to optimise the settlement available under the terms of your policy.

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Available Services

We can produce or assist with:

Commercial Insurance

Agricultural Insurance

Estates &
Private Clients

Agricultural & Commercial Insurance Specialists

Our dedicated team is here to provide you with the protection you need, so you can focus on enjoying life without worries. Contact us today to learn more about our Agricultural, Commercial and Risk Management offerings.

Insurance that protects what matters most

Trusted, independent brokers specialising in commercial, agricultural, and private client insurance.

Safeguarding your Business, Protecting your family's future

Agricultural Insurance Specialists

At Denis O Brown, we understand the unique challenges and risks that come with running an agricultural business. Our tailored agricultural insurance policies provide you with the protection you need to safeguard your farm, livestock, buildings and equipment. Whether you’re facing unpredictable weather, malicious damage or unexpected incidents our comprehensive coverage ensures that your livelihood is secure.

Our Insurance

Commercial Insurance

Trust us to help safeguard your assets, employees, and operations, allowing you to focus on growth and success. Contact us today to discover how our commercial insurance solutions can provide the peace of mind your business deserves.

Agricultural Insurance

Partner with us to keep your farming operations running smoothly, no matter what comes your way. Get in touch with us today to learn more about our agricultural insurance solutions and how we can help you cultivate a resilient future.

Estates &
Private Clients

Protecting your estate requires more than standard cover. Our specialist team provides tailored life assurance and high net worth insurance solutions designed to safeguard your property, legacy, and long-term plans. Whether it’s a historic estate, family home, or valuable assets, we’re here to offer expert guidance and peace of mind. Contact us today to learn how we can help you protect what matters most.

Our dedicated team is here to provide you with the protection you need, so you can focus on enjoying life without worries. Contact us today to learn more about our home, motor, and travel insurance options and how we can help you protect what matters most.

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